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Pregunta
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Respuesta correcta
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The customer service rep is friendly and empathetic. :
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Treat Your Customers like Gold |
Customer service professionals understand that their primary role is to handle complaints. :
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Give Your People Power |
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Pregunta
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Respuesta correcta
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Of course, you won't always know the answers, but it all depends 100% on how you handle "No". :
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It's okay to say you don't know |
Increase customer retention rates, improve referrals :
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Enhance your customer loyalty programs |
End-to-end employee engagement and transparency :
|
Gamify Customer Service |
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