|
Pregunta
|
Respuesta correcta
|
Why is it important to confirm your card with PayPal? :
|
To ensure the card is valid and belongs to you |
How much will PayPal charge your card when you confirm it? :
|
$1.95 USD |
When will the code appear on your card statement? :
|
Within 2-3 business days |
How many times can you request a new PayPal code if you can't find the original one? :
|
Unlimited times |
What should you do after you receive your 4-digit PayPal code? :
|
Enter it on PayPal to confirm your card |
What do we need to check if the user cannot add the credit or debit card after multiple attempts? :
|
Check the CARE workflow. |
How long does it take for your card issuer to credit your balance after confirming your card? :
|
7 days |
|
Pregunta
|
Respuesta correcta
|
If you can't access your card statements online, where can you find the PayPal code? :
|
On your next statement in the mail |
What is the term used when a card is unconfirmed and cannot be used for payments by the customer? :
|
On hold |
How many cards can we add to my PayPal account? :
|
8 |
Which of these changes can an agent make through Spark on behalf of the customer? :
|
b) expiring date/currency/billing address/payment preference |
What solution can we provide to the customer for the "INVALID DATA" status? :
|
Kindly ask the customer to verify the information |
When an instrument is BLOCKED it's probably :
|
blocked by the bank/card issuer |
Indicates the bank or card is already existing on another acc. :
|
Reason: Exceed the instrument sharing limit |
Otros juegos similares:
Otros juegos similares:
Otros juegos similares:
