|
Pregunta
|
Respuesta correcta
|
How do I open the call? :
|
Thank you for calling AT&T my name is mike |
Is it important to call the customer by their name? :
|
Yes |
|
Pregunta
|
Respuesta correcta
|
How many pillars does the Promise structure have? :
|
6 |
Two words that we must not use when empathizing with our customers :
|
I apologize and I’m sorry |
How many minutes can I place the customer on hold for :
|
2 |
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