|
Pregunta
|
Respuesta correcta
|
Customer calls because the package was ripped open and he's mising one shoe :
|
Process FLE |
Customer calls because they were expecting 1 pair of shoes and he received a pair of socks :
|
Create TT Damaged product/package |
Cx calls for the 1st time because the shoes were delivered to an incorrect address :
|
Create TT Denies Receipt - replacement |
Cx 2nd time calling, his last request was "POD sent to cx". Aramark order, he needs shoes or money :
|
Create TT Denies Receipt - Replacement |
Cx calls he's been waiting for his shoes and it's been 1 week since he placed the order. :
|
Check tk# and dates from last update |
|
Pregunta
|
Respuesta correcta
|
Package without any updates since 09/20/2023, cx really needs the shoes :
|
Create TT Lost in transit - replacement |
Cx applied KC for a free string bag and he just received the shoes, KC shown on order :
|
Create TT Missing Item |
Cx ordered 3 pairs of same style and he received 2. 2 were under same tk# and 1 had a different tk# :
|
Check tk information from missing pair |
Cx call to check order status, label created 3 bdays ago :
|
Create TT Order not shipped |
Cx called they're missing part of the order and doesn't have any tk# :
|
Create TT Order not shipped |
Order has been placed for almost 5 bdays and shows realeased to WH and cx wants to cancel order :
|
Create TT Order not shipped - Refund |
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